Refund Policy

Last updated: 3 November 2026

We want you to love every OAZAS piece. If something isn't right, here is how returns and refunds work.

14-day right of withdrawal

Under EU and Lithuanian consumer law you can withdraw from your purchase within 14 days of receiving the goods, without giving a reason. Email oazas.support@gmail.com with your order number and the items you want to return. You can also use the withdrawal form below. After telling us, you have 14 days to send the items back.

How to return

Email us with your order number and the items you are returning.
We reply with the return address and instructions. Please don't send items back without contacting us first – the return address may differ from the sender's address on your parcel.
Send the items within 14 days of telling us and keep your proof of postage.

Return shipping is paid by you, unless the item was faulty, damaged or wrong.

Condition of items

Items must be unused, complete and, where possible, in their original packaging with tags attached.
Inflatable floats, loungers and toys must be not inflated and not used in water – return them as you received them, folded in their original packaging.
You may unpack and inspect an item as you would in a shop. If an item has been inflated, used in water or otherwise used beyond what is needed to inspect it, we will reduce the refund by the loss in value this caused.

Hygiene exceptions

We cannot accept returns of swimwear that has been worn or whose hygiene liner has been removed (please try it on over underwear), or of cosmetics (e.g. sunscreen) once the seal is broken or the packaging opened.

Refunds

We refund the price of the items and the original standard delivery cost (if you paid one) within 14 days of receiving your withdrawal. We may wait until we receive the items back or proof that you sent them. The refund goes to your original payment method; your bank may take a few extra days.

Damaged, faulty or wrong items

If an item arrives damaged, faulty or isn't what you ordered, email us within 14 days of delivery with your order number and photos. We will send a replacement or a full refund at no cost to you. Under EU and Lithuanian law you also have a 2-year legal guarantee for faulty goods.

Late or missing orders

Items from EU warehouses usually arrive in 3–7 business days, other items in 8–16 business days. If your order hasn't arrived within 30 days of purchase, contact us and we will send it again or refund you.

Exchanges

The fastest way to get a different size or colour is to return the item and place a new order.

Cancelling an order

If your order hasn't shipped yet, email us as soon as possible and we will cancel it and refund you in full.

Withdrawal form

(Complete and send this form only if you wish to withdraw from the contract.)

To: OAZAS, Šermukšnių gatvė 41, 69151 Padovinys, Lithuania, oazas.support@gmail.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: ____________
Ordered on / received on: ____________
Order number: ____________
Name: ____________
Address: ____________
Date: ____________